What an Embroidery Shop Website Actually Needs
Three things, in order of importance.
First, a clear list of capabilities. Buyers need to know upfront whether the shop handles digitizing, single-piece orders, bulk corporate work, cap embroidery, jacket-back designs, or all of the above. Minimum order quantities and whether setup fees apply. Turnaround times and whether rush orders are available.
Second, a quote request form or direct contact option. The buyer is ready to order. Don't make them dig for a phone number buried in a Facebook page bio.
Third, photos of actual completed work, labeled by project type. A photo of 48 embroidered polos for a regional HVAC company does more work than any stock image. Show the thread colors, the backing material, the finished garment. Buyers for corporate accounts want proof before they commit to a bulk order.
A short "about" section with the shop's history, equipment brands, thread selection, and industries served rounds out the trust piece.